Follow-up Emails

[sjcreations]

Is there any way to schedule a "follow up" email to go out to customers who have purchased something, say 2 weeks after their purchase?

I'd like to set some sort of automatic e-mail to go out a specified time after our users place an order to encourage them to write us a product review, and then a later one to encourage re-orders.

We currently use Constant Contact for our e-mail marketing, so if anyone knows of a way to do it using that, that would also be helpful.

Any ideas?
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www.sjcreationsinc.com

[ed@searchfit]

SearchFit does not have a built-in setting to send follow up emails.

A custom PHP program could be written to use SearchFit web services in order to send the desired follow up emails:

1. Your custom PHP program uses the SearchFit "export orders" web service to find all orders that were placed 2 weeks ago. The customers email address as well as information that you may want to include in the email are collected (name, purchased items, etc).

2. Your custom PHP program sends a follow up email (with your custom content) to customers that ordered two weeks ago.

You could create a custom and password protected form on your site to trigger numbers 1 & 2 (above). For example, the form would have a secure login. Then, after logging in, you would be able to press a button "send follow up emails".

Or, you could request from your Account Representative that a "Chron Job" be setup in order to trigger numbers 1&2 above at a specified interval (ex = daily).

Here is the location of the Web Services that you could show to a PHP programmer in order for her to set this up:

A. SearchFit Control Panel | "Settings" tab | "Configure Per User" screen | "Web Services" tab.
This is where the web services key and related URL's can be found.

B. SearchFit Control Panel | "Settings" tab | "Configure Per User" screen | "Web Services" tab | Click "Show Test Tool" link
This is where the "XML Request" portion of your custom program (from step number 1 above) can be tested.

C. SearchFit Control Panel | "Settings" tab | "Configure Per User" screen | "Web Services" tab | Click "Show Test Tool" link | Click "Examples" link
This is where you can view example "XML Requests" (that could be used in the portion of your custom program from step number 1 above).
See the section labeled "Service: export orders".

[sjcreations]

thanks, ed. i'll ask my account rep about this...
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www.sjcreationsinc.com