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BlueSteel
2


Joined: 04 Aug 2013
Posts: 104

PostPosted: Fri Apr 01, 2016 8:23 pm GMT    Post subject: Unrecognized User Reply with quote

Hi,
We created a user with limited user permissions, however, whenever that user logs in, "Unrecognized user: 1 Unrecognized user: 1" appears just below our "Add to Cart" button on every product page. Is this something I can fix on my end?

Thank you,
Frank
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gabe@searchfit
SearchFit Guru
SearchFit Guru


Joined: 23 Jul 2013
Posts: 95

PostPosted: Mon Apr 04, 2016 9:15 am GMT    Post subject: Reply with quote

Hello,

It sounds like the new user is logging to the admin panel while trying to access the front end from within the same browser.

If this is the case, there could be some permissions that are preventing some front end functionality. And, the browser thinks the two sessions (back end tab and front end tab) are the same.

Try using another browser to open the front end and let us know if that solves the problem.

If it does not, please email me the user name.

Thank you,
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