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zeev
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Joined: 09 Feb 2007
Posts: 1069

PostPosted: Fri Jun 17, 2016 10:32 am GMT    Post subject: Mobile images Reply with quote

I encounter many cases in which the full site displays images and the mobile site does not display them.
Here are 2 examples:
Web site jewishbazaar.com items K4-M7-X2D-blue and K4-M7-ICD-sunset
In most cases I reload the image from admin and it works OK but sometimes it just does not do it.

I have one category http://www.jewishbazaar.com/israeli-electroformed-silver-jewelry.htm which does not display any images.

I have one category type that does not display it's image http://www.jewishbazaar.com/ZThome.HTML
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gabe@searchfit
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Joined: 23 Jul 2013
Posts: 95

PostPosted: Wed Jun 22, 2016 11:49 am GMT    Post subject: Reply with quote

Hello Zeev,

For this product 3M2322, can you tell us how you updated the product images?

Thank you,
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zeev
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Joined: 09 Feb 2007
Posts: 1069

PostPosted: Wed Jun 22, 2016 1:58 pm GMT    Post subject: Reply with quote

I add all images the same way.
I go to images > choose file and then select a .jpg file
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gabe@searchfit
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Joined: 23 Jul 2013
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PostPosted: Fri Jun 24, 2016 1:29 pm GMT    Post subject: Reply with quote

Hello,

There are a few things here:

1. If product images are uploaded individually without allowing the cart to auto resize them, then the cart will not trigger mobile image resizing. So if you upload a product image by editing the product, upload to the Large image size and let Searchfit resize the rest of the image sizes. This will also trigger the mobile image resizing feature.

2. To resize images for mobile and solve the broken images problem you had on mobile, we manually executed the mobile resizing feature in the cart. You can do this at any time from the admin panel. Go to Products > Configure Products > Images. From there, find the Mobile Images section and click Resize All.

Thanks,
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zeev
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Joined: 09 Feb 2007
Posts: 1069

PostPosted: Mon Jun 27, 2016 8:46 am GMT    Post subject: Reply with quote

Thank you.
Things are looking good now.
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zeev
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Joined: 09 Feb 2007
Posts: 1069

PostPosted: Mon Nov 07, 2016 7:22 am GMT    Post subject: Reply with quote

What do I need to do for mobile images to resize automatically?
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gabe@searchfit
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Joined: 23 Jul 2013
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PostPosted: Mon Nov 07, 2016 12:08 pm GMT    Post subject: Reply with quote

Hello,

To let the cart resize product images automatically, you can upload a single Large image. If your product image configurations are set, the cart will resize your Large image to populate the other image sizes (Big, Small, Thumbnail, and Tiny) that are configured.

The cart will also resize the image for Searchfit Mobile in this case as well.

Also, if you import product images and the image configuration set, the cart will resize your product images for both desktop and mobile.

Please let us know if you have any questions about this process.

Thank you,
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zeev
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Joined: 09 Feb 2007
Posts: 1069

PostPosted: Mon Nov 07, 2016 2:46 pm GMT    Post subject: Reply with quote

I have been doing everything you suggested for years and all works fine for the full web site but images do not get resized for mobile site.
I had to manually resize images for
mobile site.
The same happened when I initially posted this issue.
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gabe@searchfit
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Joined: 23 Jul 2013
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PostPosted: Wed Nov 09, 2016 10:46 am GMT    Post subject: Reply with quote

Hi Zeev,

I just sent you an email requesting some information so that I can try to duplicate the problem.

Thank you,
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gabe@searchfit
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Joined: 23 Jul 2013
Posts: 95

PostPosted: Thu Nov 10, 2016 2:32 pm GMT    Post subject: Reply with quote

Hi Zeev,

After some research and email dialogue, here is what I've found.

I have re-sized all Mobile Images and now this product link’s image works in mobile. If you want to continue adding products to the biblicalgallery user first then create product links on jewishbazaar, then you will need to resize Mobile Images. I think you know how to do this, but if you need instructions let me know.

The problem, as you suspected, is that the user biblicalgallery does not have mobile activated and, therefore, does not automatically resize images for mobile. When you create a product link in jewishbazaar, there is no mobile image to attach to that product.

You can activate mobile for biblicalgallery and this will solve the problem if you need to create products on that user first. We’ll need to activate a mobile license for this so please let me know if you need this.

Or, you can create products on the jewishbazaar user first. Then create product links on biblicalgallery.

Please let us know if you have any questions.

Thank you,
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