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403 Forbidden when trying to access admin page

 
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ATrubka
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Joined: 08 Mar 2010
Posts: 279

PostPosted: Tue Jan 05, 2016 8:50 pm GMT    Post subject: 403 Forbidden when trying to access admin page Reply with quote

Hi, guys.

Our sites seem to work normally, but admin login page doesn't open.
https://www.tobaccogeneral.com/scart/public/admin/

Here's what I get when trying to login.

[img]https://www.dropbox.com/s/hrgnox0l89ixaa1/Screenshot%202016-01-06%2000.51.03.png?dl=0[/img]

It might be something related to this super important security feature or maybe some SSL certificate problem. Please advise. Our another website is the same way.

P. S. Your forum editor is screwed up and doesn't show BB encoded images. Time to get it fixed as well.
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main@searchfit
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Joined: 23 Jan 2003
Posts: 7444
Location: California

PostPosted: Tue Jan 05, 2016 9:00 pm GMT    Post subject: Reply with quote

ATrubka, we had to take some additional measures to advance secure some accounts. If this happens to be one of yours, please contact you SF account rep to get further instructions how to proceed. This SHALL affect only admin login, the rest of the platform still works as expected and sales are not restricted.
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ATrubka
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Joined: 08 Mar 2010
Posts: 279

PostPosted: Tue Jan 05, 2016 9:09 pm GMT    Post subject: Reply with quote

This seems to be an automatic response.
Please get it fixed ASAP.

I will email Ben about it as well.
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main@searchfit
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Joined: 23 Jan 2003
Posts: 7444
Location: California

PostPosted: Tue Jan 05, 2016 9:16 pm GMT    Post subject: Reply with quote

ATrubka, this is not automatic response. I am the lead developer. We temporary restricted login access to some accounts. You will be given instructions how to proceed from Ben.
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tigerfila
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Joined: 06 Feb 2010
Posts: 81

PostPosted: Wed Jan 06, 2016 3:45 am GMT    Post subject: Reply with quote

We are unable to import orders this morning, and are getting a "HTTP 500 Internal Server Error" when trying to access the admin page. This is the same issue as above?
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main@searchfit
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Joined: 23 Jan 2003
Posts: 7444
Location: California

PostPosted: Wed Jan 06, 2016 3:57 am GMT    Post subject: Reply with quote

It might be. Please call Ben or your SF acc rep first thing in the morning. I guess in a couple of hours.
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