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Offer Listing ID

 
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BlueSteel
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Joined: 04 Aug 2013
Posts: 104

PostPosted: Wed May 18, 2016 3:14 pm GMT    Post subject: Offer Listing ID Reply with quote

We sold the product below, but the order did provide the Option SKUs, so we are unable to tell which colors the customer ordered. This happened on a couple of the products with options. Can you tell me what I need to do to fix?

https://www.shopakari.com/Midnite-Solar-Short-Busbar-MNSBB-B--MNSBB-R--MNSBB-W.htm

Thank you,
Frank
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gabe@searchfit
SearchFit Guru
SearchFit Guru


Joined: 23 Jul 2013
Posts: 95

PostPosted: Thu May 19, 2016 8:16 am GMT    Post subject: Reply with quote

Hello,

There are option settings that control whether or not the option is required. This product has those setting set to "Not Required". So customers can checkout without selecting an option.

You can check these settings in the Options tab on the product.

Here is the Help Guide page that contains more details:

http://searchfit.us.com/help-versions/current/en_US/hlp_products_options.html

Please let us know if you have any other questions.

Thanks,
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BlueSteel
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Joined: 04 Aug 2013
Posts: 104

PostPosted: Fri May 20, 2016 3:49 am GMT    Post subject: Reply with quote

Thank you for your help!

Frank
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