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Paypal Order - Bad (denied) Thumbs Down

 
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sjcreationsinc
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Joined: 12 Jul 2012
Posts: 35

PostPosted: Mon Jul 08, 2019 6:34 am GMT    Post subject: Paypal Order - Bad (denied) Thumbs Down Reply with quote

Good morning,

A customer placed an order using Paypal this morning. The funds are in our Paypal account, however their order came through Searchfit as "Bad (Denied)" - I saw that another user logged this same problem in the forum in 2012, and the fix was something from Searchfit's end. Please advise?

Thanks,
Susanne
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gabe@searchfit
SearchFit Guru
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Joined: 23 Jul 2013
Posts: 95

PostPosted: Tue Jul 09, 2019 5:51 am GMT    Post subject: Reply with quote

Hi Susanne,

I'll reply via email because we'll need some order information that shouldn't be posted here.

Thanks,
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sjcreationsinc
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Joined: 12 Jul 2012
Posts: 35

PostPosted: Thu Feb 13, 2020 6:33 am GMT    Post subject: Same issue Bad (Denied) Status Reply with quote

Hi I had the same problem again with a Paypal order. They status of the order is Bad (Denied), but the payment seems to have gone through in Paypal. I see that you emailed me about this before, but I cannot find this information. Please advise what the solution for this is ?
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gabe@searchfit
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Joined: 23 Jul 2013
Posts: 95

PostPosted: Thu Feb 13, 2020 6:42 am GMT    Post subject: Reply with quote

Hi Susanne,

I just emailed you asking for a few more details.

Thank you,
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